CUSTOMER CARE
PRIVACY POLICY

Effective Date: April 2019


HOLLY HUNT Enterprises Inc. (sometimes referred to as “HOLLY HUNT,” “us,” or “we”) respects and values your privacy. As part of our commitment to use the information you share with us responsibly, we want you to be familiar with how we collect, use, and disclose information relating to you, your computer, or your device and that enables your identification (“Personal Information”).


This Privacy Statement describes our practices with respect to Personal Information that we (or our service providers) collect from you through our Websites (“Online Information”) that link to this Privacy Statement (collectively, the “Site”).  The statement also covers our practices with respect to Personal Information collected from you, our customer, other than directly through or from the Site, such as from telephone, facsimile, postal mail, personal delivery, electronic mail, or any other or additional offline means or media (“Offline Information”). Offline Information also includes information collected with respect to our customers during their visits to one of our showrooms or their interactions with us during sales or offline events.


This Privacy Statement is incorporated into HOLLY HUNT Website's Terms and Conditions by reference, as if set forth fully therein.  By using the Site, you agree and consent to the Terms and Conditions, and by using the Site or services provided by us offline, you agree and consent to this Privacy Statement.


HOLLY HUNT can be contacted at [email protected]


TABLE OF CONTENTS

1. What Information Do We Collect from You?
2. How We Use the Information We Collect
3. Our Disclosure of Your Information
4. Uses and Disclosures to Comply with Laws
5. Links to Third Party Sites
6. Where Your Information is Processed
7. Security
8. Data Retention
9. Lawful Bases for Processing Your Personal Information
10. Your Data Rights and Choices
11. Our Right to Change Privacy Statement
12. Contacting Us


WHAT INFORMATION DO WE COLLECT FROM YOU?

When you interact with us, we may collect information from you as described below. 


a. Information You Voluntarily Submit

REGISTRATION FORMS

If you register for this Site, or for specific events, contests and newsletters on various areas of this Site, or offline, we will generally ask you to provide contact information, and preferences regarding the event or material for which you desire to register. You may, however, visit this Site without registering.

PURCHASES

Some areas of this Site may allow you to order products or services, whether or not for a fee. You may also purchase products or services when visiting one of our showrooms, over the telephone, or through other offline means.  In connection with these transactions, we collect data necessary to complete the transaction and that is furnished by you, which may include contact information, date of birth, email address, telephone number and your credit card number. We may also collect information about gift recipients so that we can fulfill the gift purchase.

SURVEYS

At times, in order for us to improve our customers' experience on this Site or offline, you may be asked to voluntarily complete survey questions that appear on this Site or offline.  Participating in such surveys are optional.

EMPLOYMENT APPLICATIONS

Some areas of this Site may allow you to submit information related to job opportunities with HOLLY HUNT. Please note that your submission of such information may be further governed by specific provisions that appear on any applicable employment opportunities sections of this Site. See Job Applicant Privacy Notice.

DISCUSSION FORUMS

We may make chat rooms, forums, message boards, and/or news groups available to our users. Please remember that any information that you disclose in these areas becomes public information. You should exercise caution when deciding to disclose your Personal Information.

EMAIL

On several screens of this Site, or while using our service, you have an opportunity to communicate with us by Email. You may also choose to provide your Email address to receive communications from us.  


We may combine information you submit through the Site with other information we have collected from you, whether on-line or off-line.  We treat the combined information in accordance with this Privacy Statement.


b. Passively Collected Information and Choices


Also, as you navigate the Site, certain Personal Information may be passively collected, meaning it is gathered without you actively providing it.  The types of information passively collected, as well as the techniques used to collect and how we may use these types of information, are provided below.


  • IP Addresses: An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our Site, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our Website visitors come. We also may use this information to enhance our Site and user experience.

  • Through Your Browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer or operating system type and version screen resolution, and Internet browser type and version. Just as IP addresses, we may use this information to enhance our Site and user experience.

  • Social Media Widgets: The Site includes social media functions, such as the Facebook, Instagram, Pinterest, and Twitter widgets that you can use to access our social media pages. These features may set a cookie or use other automatic collection and tracking technologies to collect information about you and your use of the social media features through and in connection with our Site. Your interactions with the social media functions and widgets located on the Site are governed by the privacy policies of the companies that provide them. If you use any of the social media functions or widgets on this Site, we strongly suggest you review the privacy policies of the companies that provide those functions and features.

  • Vimeo:  We have embedded Vimeo-videos in our Website. These videos are stored on www.vimeo.com and are directly playable from our Website. The video-platform is operated by Vimeo, Inc.  By visiting a Website with embedded Vimeo-videos a direct connection between your browser and a server of Vimeo in the USA is established. Vimeo stores information about your visit to the Site including your IP-address. If you have a Vimeo-account and do not wish for Vimeo to collect information about you through this Site and associate that information with your member data on Vimeo, you must log out from Vimeo before visiting this Site. You will receive further information on the purpose and scope of data collection and processing by Vimeo as well as on your relevant rights and options for protecting your privacy as follows:

Vimeo, Inc., 555 West 18th Street, New York, New York 10011, USA

terms and conditions:  https://vimeo.com/terms

cookie policy:  https://vimeo.com/cookie_policy

privacy policy:  https://vimeo.com/privacy


  • Cookies: Like many companies, our Site may use “cookies” to help make sure the Site is meeting the needs of its users and to help us make improvements. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain Websites. We may use cookies set by us on the Site to tell us, for example, whether you have visited us before or if you are a new visitor.   

 

Specifically, we use the follow cookies:

  

Cookie Name

Source

Category

Expiration Time

Description

HollyHuntCookie

HollyHunt

Performance

333 days

This is an authentication cookie keeping track of your login session. It expires in 333 days or on user logout.

Referrer

HollyHunt

Performance

1 year

Saves last page visited.

SkinID

HollyHunt

Performance

1 year

Stores an integer ID that points to a skin to be used to display the Site.

_utma

_utmb

_utmc, etc. up to -z

Google

[Performance]

Some are session and some last up to 2 years.

These third party cookies are used to collect information about how visitors use the site. The information is used to compile reports to improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. More details can be found at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

ASP.NET

CountryChoice

HollyHunt

Performance

Session

Used to create and maintain user session id or keep track of whether the user is in the UK or the U.S.

_Cfduid

CloudFare

Necessary

Persistent

Used to identify individual clients and apply security settings, which is a necessary cookie to support Cloudflare’s security features and cannot be turned off.  It does not store any Personal Information.  More information can be found here at: https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-



In addition to the first-party cookies listed in the table above, our Site uses third party Google advertising cookies (i.e. DoubleClick.net cookies) to inform and give us insight into demographic and interest trends related to our user base on an anonymous and aggregate level. 


For more information on Google’s advertising cookies, please visit: https://policies.google.com/technologies/ads


If you’d like more information about how to control your browser settings for managing cookies, please visit: https://policies.google.com/technologies/managing


There is also a Google Analytics opt-out browser add-on you can download here: https://tools.google.com/dlpage/gaoptout.


You can refuse our use of some or all cookies by turning off the use of cookies in your web browser. If you use your browser settings to block all types of cookies, however, you may not be able to access all or parts of our Site or functionality may be limited. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it.


Each browser has a different procedure for disabling the use of cookies. The Help function within your browser should tell you how. Alternatively, you may visit http://www.aboutcookies.org where you can review information on how to control cookies on a variety of browsers. You will also find details of how to delete cookies from your computer and other general information about cookies.


We do not track your behavior across third party Websites. Our Site currently does not respond to “Do Not Track” (DNT) signals and we operate as described in this Privacy Statement whether or not a DNT signal is received, as there is no consistent industry-standard for compliance.


c. Sensitive Information

We ask that you not send or otherwise disclose to us through the Site, or while using our offline services, your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership. Where you provide us with such information, we reserve the right to erase any such information at our discretion.


d. Information About Minors

The Site is not intended for persons under the age of 18. We do not knowingly collect Personal Information online or offline from persons in this age group. We reserve the right to delete any information identified as having been provided by such persons at our discretion.



HOW WE USE THE INFORMATION WE COLLECT

We use Personal Information submitted by you or otherwise collected through the Site and through other sources for the purposes described in this Privacy Statement and as otherwise described to you at the point of collection. Generally, we use the information you provide to us for the reason for which it was provided.  For example, if you sign up to receive email notifications about our collections, we will contact you by email.  If you provide us with information to inquire about a material or a collection, we will use the information to process your inquiry. Specifically, we may use Personal Information from or about you:


i.      to respond to your inquiries and fulfill your requests;


ii.      to complete and fulfill your purchase, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase, and provide you with related customer service;


iii.      to send you important information regarding our relationship with you or regarding the Site, changes to our terms, conditions, and policies, and other administrative information;


iv.      to notify you about upcoming events that may be of interest to you or register you for an event, contest or sweepstakes if you request it;


v.      to send you surveys regarding your experience with HOLLY HUNT;


vi.      if in accordance with your preferences, to promote our products and services; and


vii.     for our business purposes, such as data analysis, audits, recordkeeping, developing new products or services, enhancing the Site, improving our services, identifying Site usage trends, and personalizing your experience on the Site.


We may use any information that does not personally identify you, your computer, or your device, for any purpose.



OUR DISCLOSURE OF YOUR INFORMATION

We do not sell your Personal Information. We may share your Personal Information with third parties only as described in this Privacy Statement or as otherwise described at the point where we collect the information from you, including:


 i.      to our affiliates for the purposes described in this Privacy Statement;


ii.     to the companies or individuals that we hire to provide services to us, such as Website hosting services or our third-party payment processor;


iii.   we share client data with our product vendors where such information is required to place a quote/order for their product;


iv.    to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).


USES AND DISCLOSURES TO COMPLY WITH LAWS

In addition, we use and disclose Personal Information collected through online or offline as we believe to be necessary or appropriate: (i) under applicable law, including laws outside your country of residence; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iv) to enforce our terms and conditions; (v) to protect our operations or those of any of our affiliates; (vi) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.


LINKS TO THIRD PARTY SITES

The Site may contain links to other Web sites for the convenience of users in locating information, products, or services that may be of interest. If you access a third party Website from a link on this Site, such as VladimirKagan.com, any information you disclose on that Website is not subject to this Privacy Statement. It is possible that these links may be used by third parties or others to collect personal or other information about you.


HOLLY HUNT is not responsible for the privacy practices of such Websites, advertisers, or third parties or the content of such Websites and it is your sole obligation to review and understand the privacy practices and policies of these other Websites. HOLLY HUNT does not control these third parties’ use of cookies, collection of information, or how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other Websites, advertisers and any third parties.


WHERE YOUR INFORMATION IS PROCESSED

HOLLY HUNT is based in the United States. No matter where you are located, you consent to the processing and transfer of your Personal Information in and to the United States and other countries.  The laws of the United States and other countries governing data protection may not be as comprehensive or as protective as the laws in the country where you live. 



SECURITY

HOLLY HUNT will take reasonable steps to protect the information collected and provided online or offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.  However, you should understand that no transmission over the Internet is ever fully secure.  Also, HOLLY HUNT uses reasonable efforts to ensure that the Site is generally available. However, there will be occasions when access to the Site will be interrupted or unavailable. HOLLY HUNT will use reasonable efforts to minimize such disruption where it is within its reasonable control. You agree that HOLLY HUNT shall not be liable to you for any modification, suspension or discontinuance of the Site.


DATA RETENTION

We generally retain Personal Information for so long as it may be relevant for the purposes identified in this Privacy Statement or at the time the information is collected, unless a longer period of time is required by law or unless you ask us to delete it sooner.


LAWFUL BASES FOR PROCESSING YOUR PERSONAL INFORMATION

The laws in some countries require us to tell you about the lawful grounds we rely on to collect, use, disclose, and otherwise process your Personal Information.  To the extent those laws apply, our lawful bases for processing your Personal Information are:


i.        To enter into and perform a contract with you:  We may process Personal Information to meet our contractual obligations to you, or to take steps in anticipation of entering into a contract.  For example, we process Personal Information on this basis to process any purchases you make online or offline.


ii.      To comply with a legal obligation:  We need to use and disclose Personal Information in certain ways to comply with our legal obligations. 


iii.    For our legitimate interests, where those interests are not overridden by your fundamental rights and freedoms:  In many cases, we handle Personal Information because it furthers our legitimate business.  This includes:


§  Providing a safe user experience on our Site;

§  Customer service;

§  Sending communications to you to let you know about information you have told us is important to you;

§  Considering you for an employment opportunity;

§  Protecting users, our workers, and our property;

§  Analyzing and improving our operations (e.g., optimizing the design and operation of our Site); and

§  Managing legal issues.


vi.     With your consent:  Where permitted by law, we handle Personal Information on the basis of your implied or express consent.  


Also, this Privacy Statement is issued on behalf of HOLLY HUNT Enterprises Inc.  as controller of your Personal Information under applicable data protection laws.  A “controller” is the person or organization who alone or jointly determines the purposes for which, and the manner in which, any Personal Information is, or is likely to be, processed.


YOUR DATA RIGHTS AND CHOICES

The laws in some countries may give you particular rights with respect to your Personal Information, including the right to access the Personal Information that we maintain, and the right to object to certain processing of Personal Information by HOLLY HUNT.  If you would like to submit a data access, correction, restriction, or deletion request, or if you would like to object to certain processing, you can do so by contacting us by email at [email protected]. and we will process such request with respect to any Personal Information that we are able to link to you individually based on the information that you can provide to us.  These rights and options that you have with respect to Personal Information are subject to limitations and exceptions under applicable law.  In addition to those rights, if you live in certain jurisdictions, you have the right to submit a complaint to your relevant supervisory authority.  However, we encourage you to contact us first by emailing [email protected]. and we will try to resolve your concerns.

 

Additionally, you have the right to ask us not to process your Personal Information for direct marketing purposes. We inform you before collecting your data if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us. 


At any time, you can unsubscribe from certain emails by clicking on the “unsubscribe” link they contain.  You can also opt-out of the use of certain cookie-related processing by following the instructions in Section 1(b) above (Passively Collected Information and Choices). Please note that due to email production schedules, you may receive an email message from us after you have provided but before we have processed your opt-out notice.



OUR RIGHT TO CHANGE PRIVACY STATEMENT

HOLLY HUNT reserves the right at any time to modify, alter, or update this Privacy Statement. Any changes we may make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by Email.


Your use of the Site or service provided by us offline following any changes means that you agree to follow and be bound by the Privacy Statement as changed, subject to limitations under applicable law. If you do not agree with such changes, you should stop using our Site or services.


Any change to this Privacy Statement shall be effective as to any user who has visited the Site or used our services before the change was made. Please review this policy periodically, and especially before you provide any Personal Information to us.  The Privacy Statement was last updated on the date indicated above.



CONTACTING US

Please feel free to contact us if you have any questions or concerns about this Privacy Statement or our information practices.  You may contact us as follows:


HOLLY HUNT Enterprises, Inc.

801 West Adams Street

Chicago, Illinois 60607

Attention: Privacy Policy

 

Email: [email protected].



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